Dejana Marich is aware of that the best technique to increase earnings and total efficiency is to optimize enterprise processes each time doable.
Process enchancment should not be confused with full automation and indiscriminate spending on the most recent know-how. Most importantly, course of enchancment doesn’t imply analyzing the present course of with a set mindset. In reality, it could require a recent set of eyes to assist determine alternatives to enhance and seize vital financial savings.
Using Gap Analysis
Gap evaluation is a helpful methodology for figuring out the space between the present and purpose states.
When consulting, Dejana seeks to supply a recent perspective as she examines the place course of breakdowns or alternatives do, and may, happen. With 20 years of business experience, Dejana’s consultations use hole evaluation to ascertain targets, determine the proximity of present efficiency to these targets, and assist make crucial choices on the way to shut the recognized gaps and meet these targets as quickly as doable.
Implementing Process Improvement
When it involves course of enchancment, companies should determine key course of factors that impede the workflow. Per the Theory of Constraints (TOC), these bottlenecks finally set the tempo for your complete course of.
Upon pinpointing the bottlenecks, course of redesign consultants like Dejana Marich can help organizations with discovering methods to “elevate the systems bottlenecks” (The Goal by Eliyahu Goldratt).
Identifying gaps entails combing by the workflow course of and discovering areas during which productiveness is constricted. A cautious workflow evaluation typically reveals various totally different factors the place inefficiency can wreak havoc. These are the factors within the course of the place duties are typically backed up and the place work high quality is subpar.
Data evaluation is a crucial piece of enterprise course of redesign (BPR). To actually perceive how and why these constraints exist, organizations want extra detailed info. Without the precise information to tell determination makers, will probably be very tough to correctly deal with constraints and determine unapparent bottlenecks within the workflow.
Technology, Automation & Integration
We reside within the age of digital Darwinism, during which industries are being disrupted by AI and new applied sciences are evolving sooner than we will adapt to them. In some instances, the obvious resolution for elevating a constraint is to include new know-how and automation instruments.
For many companies, system and course of implementation with full automation instruments is a long-term course of in and of itself, with many tough choices and concerns, reminiscent of whether or not to accumulate new talent units or retrain the workforce. However, there are a lot of new, comparatively cheap applied sciences which might be far much less disruptive to the established order. Simply supplying sure staff with smartphone gadgets or offering shared laptop tablets to decentralized manufacturing or meals service working items might successfully allow operational efficiencies and improve the BPR.
Carefully positioned technological developments can remodel a mediocre course of into an especially environment friendly one in a single day.
As prospects proceed to demand sooner, higher, and cheaper enterprise fashions, firms are confronted with the chance to leap forward on innovation and profitability on this period of digital disruption. By successfully incorporating acceptable applied sciences, these firms can create a powerful aggressive benefit by reconceptualizing their complete fashions and organizing inside the new digitalized, AI-driven frameworks.
Amazon is a basic instance of a company that secured its aggressive benefit by the creation of a novel enterprise mannequin. Its AI chatbot, Alexa, is just not solely used to help with customer support inquires however has additionally turn out to be a income generator by inserting product orders for Amazon, in addition to different firms (for instance, Alexa can order a pizza from Domino’s). Such implementations pose a set of distinctive challenges and dangers that require cautious concerns.
As often occurs, companies are completely satisfied to include new applied sciences rapidly however finally discover that various these process-optimizing add-ons fail to speak to one another. The new constraint turns into a scarcity of integration amongst software program, tools, and groups. In such situations, Dejana Marich advises that the answer is to both discover new know-how that requires a minimal variety of add-ons and/or integrates properly with main applied sciences and the present processes or rent a 3rd celebration to rigorously combine the applied sciences.
Often, organizations find yourself utilizing a hybrid method, whereas concurrently guiding their staff to successfully problem-solve throughout departmental strains.
In abstract, Dejana Marich concludes that although totally different approaches work for various companies, there are common alternatives for enhancements, from fine-tuning present processes, groups, or applied sciences to extra advanced approaches, reminiscent of reimagining complete enterprise fashions and processes round AI-driven frameworks.
Companies ought to contemplate what technique makes most sense for his or her enterprise and inside which phase. First, they need to contemplate what their core enterprise is about and if extra advanced investments supply robust strategic rationale and financial worth. In addition, cultural match must also be thought-about. While the AI-chatbot mannequin may fit extraordinarily properly for firms whose core enterprise is logistics and on-line commerce, like Amazon, it could not present any strategic and financial rationale for a special kind of enterprise, reminiscent of a gasoline station.